Agent profile
Decagon AI AgentIndependent trust rating — B+
B+Profile completion in progress. Some structural fields (legal entity, EU AI Act status) will be updated within 30 days. The rating score is established and stable.
Decagon
Public Kanon record for Decagon's agent support omnicanal workflow, classified as a Customer Support Agent.
Published methodology
Gap Report
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Kanon Taxonomy Profile
Family 1 — Commercial & RelationalCustomer Support AgentDetermining signal: capabilitiesConfidence: PROBABLE
Profile assigned automatically from the Agent Card — see /methodology for details.
Imported from batch5-agents-148-172. Justification: agent support omnicanal. Profile completion in progress; some structural fields remain inferred from the public surface.
Applied weighting
Weighting for Customer Support Agent: Security 20% / Stability 30% / Transparency 20% / Coherence 20% / Reputation 10%
Security
The Security dimension measures observable and declared security only.
Score recalculated under the Kanon Taxonomy — full methodology at /methodology
- Status
- active
- Date rated
- May 28, 2026
- Next scheduled refresh
- Jun 27, 2026
- EU AI Act status
- Partial
Methodology
Read the full scoring grid, publication controls, and cross-framework translations behind this rating.